We’ve all been there. The company tries to implement a new software that will “solve every problem”. However months after launch and countless dollars spent, the software offers minimal improvement from before.

The layout of their workspace was causing bottlenecks, wasted time, and unnecessary movement. This was the perfect opportunity to apply the principles of lean manufacturing and unlock hidden potential.

We went back to the drawing board and set out to create a customer call processing structure that would not only alleviate the strain on the team but also elevate the overall customer experience. Here's how we did it:

By overhauling this companies inventory management system, we enabled them to unlock operational efficiencies, drive cost savings, and enhance customer satisfaction.